Refund and cancellation policy
Premium is a one-time digital purchase and is generally non-refundable. There is no recurring subscription to cancel.
General rule
Except where a refund is required by applicable law, we do not offer refunds for ordinary reasons such as changing your mind, no longer using the extension, or deciding you do not need Premium. The 14-day period below is a deadline to request review of an exceptional issue, not a general money-back guarantee. Your statutory rights are not limited by this policy.
Exceptional requests within 14 days
If you believe there is an exceptional problem, email noveldoc@outlook.com within 14 calendar days of purchase. Include the purchase email, payment date, and a description of the issue. We will review the request; submitting it does not guarantee a refund.
When a refund may be approved
Examples include a duplicate charge, Premium failing to activate after reasonable troubleshooting, or functionality that is materially different from the description at the time of purchase. We consider each request on its facts and may ask for information needed to verify the transaction or troubleshoot the issue.
Processing time
Requests are normally reviewed within five business days. Approved refunds are returned to the original payment method. Banks and card issuers may require additional time to post the credit.
Cancellation
Premium does not renew and has no recurring billing, so no cancellation action is required. Removing the extension does not automatically request a refund or delete records held by the payment processor.
Payment disputes
Please contact support first if a charge is unfamiliar or Premium access is missing. This allows the purchase to be checked and resolved promptly without limiting any rights available through the payment provider or card issuer.